Shipping & Delivery Policy

1. Overview

500Kcal.fit is committed to delivering fresh, healthy meals directly to your doorstep in Pune. This Shipping Policy outlines our delivery areas, timings, procedures, and important information about receiving your orders.

2. Delivery Coverage

2.1 Service Areas

We currently offer delivery services exclusively within Pune city limits. This includes:

• All areas within Pune Municipal Corporation (PMC)
• Pimpri-Chinchwad Municipal Corporation (PCMC) areas
• Major suburbs and residential areas

2.2 Areas Not Covered

We currently do not deliver to:

• Areas outside Pune city limits
• Remote or inaccessible locations
• Military cantonment areas (restricted zones)

To check if your area is covered, enter your address during registration. Our system will verify delivery availability.

3. Delivery Timings

3.1 Delivery Slots

We offer two daily delivery windows:

3.2 Slot Selection

• Choose your preferred slot during order placement
• Delivery time within the 2-hour window
• Delivery partner will call before arrival
• Real-time order tracking available

3.3 Operating Days

We deliver 7 days a week, including weekends and most public holidays.

4. Order Placement Requirements

4.1 Advance Ordering (12-Hour Rule)

All orders must be placed at least 12 hours in advance of your chosen delivery slot.

4.2 Same-Day Delivery

Same-day delivery may not be available for all slots. We recommend ordering in advance to ensure availability.

5. Delivery Process

5.1 Order Confirmation

1. Order placed and payment confirmed
2. Order status: "Pending" → "Confirmed"
3. You receive order confirmation notification

5.2 Meal Preparation

1. Kitchen prepares your meal fresh
2. Order status: "Preparing"
3. Quality checks performed
4. Meal packaged securely

5.3 Dispatch and Delivery

1. Delivery partner assigned
2. Order status: "Out for Delivery"
3. Delivery partner contacts you
4. Meal delivered to your address
5. Order status: "Delivered"

6. Delivery Charges

FREE DELIVERY on all orders! We do not charge any delivery fees for orders within our service areas.

7. Address and Contact Requirements

7.1 Delivery Address

You must provide:

• Complete address with landmark
• Building/society name and flat number
• GPS coordinates (auto-captured)
• Valid contact phone number

7.2 Address Changes

To change delivery address:

• Update address in your profile settings
• Changes apply to future orders only
• Cannot change address for orders already dispatched

8. Receiving Your Order

8.1 Customer Responsibilities

To ensure successful delivery:

• Be available during your selected delivery slot
• Keep your phone accessible for delivery calls
• Ensure someone is present to receive the order
• Provide gate pass/security clearance if needed

8.2 Inspection Upon Delivery

When receiving your order:

• Check the package seal is intact
• Verify order contents match your order
• Report any issues immediately to delivery partner
• Contact customer support if needed

8.3 Contactless Delivery

We offer contactless delivery option. The delivery partner will:

• Call you upon arrival
• Leave package at your doorstep
• Maintain safe distance
• Mark order as delivered once confirmed

9. Failed Delivery Situations

9.1 Undeliverable Orders

If delivery cannot be completed due to:

• Incorrect or incomplete address
• Customer unavailability
• No response to calls/messages
• Refusal to accept delivery
• Access restrictions (gated communities, security)

Important: No refund or credit will be issued for failed deliveries due to customer-related issues.

9.2 Delivery Reattempts

Delivery partners may attempt delivery once. Additional reattempts are subject to availability and may incur charges.

10. Delivery Delays

10.1 Possible Causes

Delays may occur due to:

• Weather conditions (heavy rain, flooding)
• Traffic congestion
• High order volume
• Unforeseen circumstances

10.2 Our Commitment

• We strive for on-time delivery
• You'll be notified of significant delays
• Track your order in real-time via app
• Contact support for urgent concerns

11. Packaging and Food Safety

11.1 Packaging Standards

• Food-grade, eco-friendly containers
• Leak-proof and secure packaging
• Temperature-controlled delivery bags
• Tamper-evident seals

11.2 Food Safety

• Meals prepared in FSSAI-licensed kitchen
• Strict hygiene protocols followed
• Temperature maintained during transit
• Delivered fresh within optimal time

11.3 Consumption Guidelines

12. Order Tracking

Track your order in real-time:

• View order status in "My Orders" section
• Receive notifications at each stage
• See estimated delivery time
• Contact delivery partner directly

13. Special Delivery Instructions

You can provide special instructions during order placement:

• Building entry procedures
• Security gate pass requirements
• Alternate contact person
• Preferred drop-off location

14. Delivery Issues and Support

If you experience any delivery issues:

• Missing items or wrong order
• Package damage or tampering
• Quality concerns
• Delivery delays

Contact us immediately:

15. Policy Updates

We reserve the right to modify this Shipping Policy. Changes will be posted on our website with the updated "Last Updated" date. Continued use of our service constitutes acceptance of the updated policy.